John Krick

Senior Technical Writer and Manager Of Technical Publications
Specializing in Document Production for Software Development Projects, and Managing Technical Writers



Detail-oriented, results-driven, and conscientious management professional with over 12 years of experience. Exceptional command of the English language. In-depth understanding of networking and telecommunications protocols and advanced computer application software. Proven record of performance producing powerful documentation products that balance technical content and user friendliness.

  • Competent and self-motivated writer with superior technical skills easily adaptable to new technologies
  • Team player adept in project management, who enjoys challenges and problem solving
  • Skilled at managing multiple simultaneous projects and delivering work as per specified deadlines
  • Experienced in book design, usability and interface design, database products, desktop publishing, web authoring, and multi-media web components
Professional Experience
Temple University     Philadelphia, PA
Adjunct Professor – Engineering Department
1/2011 – Present
Teach Technical Communications. Developed lectures and course work for advanced use of Microsoft Word, grammar and style in technical publications, use of graphics in print and web documents, basic HTML markup and CSS style sheets, effective use of Wikipedia in research, and other topics.

Logitud Solutions    Mulhouse France
Translator / Interface and Documentation EdiTor
5/2016 – 10/2016

 

Translate from French to English interface elements and documentation for Éternité software.

McKesson Health Solutions    King of Prussia, PA
Senior Technical Writer
2/2015 – 5/2015
Produce, edit, and maintain documentation for McKesson Intelligence Hub WordPress platform and Apigee-based collection of APIs. Maintained and improved WordPress installation with selected "best in class" plugins and enhancements to theme-based CSS. Work closely with developers, business analysts, and product managers. Track documentation-related tasks with Jira ticketing, edited developer-produced Confluence wiki.

Aria Systems    Broomall, PA
Senior Technical Writer
9/2013 – 1/2015
Produce, edit and maintain documentation for Aria Commerce Hub recurring revenue platform, including traditional print user guides delivered in PDF format, and online help and knowledge base developed on MindTouch cloud based platform. Work closely with developers, business analysts, and product managers to produce API documentation and monthly release notes in an Agile development environment.

Siemens Healthcare Diagnostics Newark, DE
Senior Technical Writer
3/2012 – 9/2013
Produce, edit and maintain documentation for laboratory automation systems and associated software, including Aptio, Advia, Dimension, and Immulite systems, and syngo Laboratory Information Management (sLIM) inventory and ordering database.

Lockheed-Martin    Mt. Laurel, NJ
Senior Technical Writer
6/2011 – 3/2012
Produce, edit and maintain documentation for U.S. Navy Littoral Combat Ship (LCS), AEGIS shipboard defense systems, and U.S. Coast Guard National Security Cutter (NSC) shipboard network systems.

Comverse, Inc.    Mt. Laurel, NJ
Manager of Technical Publications
5/2004 – 4/2009
Manage three technical writers in New Jersey and Massachusetts and three offshore contractors in Bangalore, India. Composed and edited user documentation for Comverse Real Time Billing Solution, a prepaid and postpaid rating and charging platform for global cellular phone providers. Very familiar with traditional telecomm signaling technologies such as Signaling System 7 (SS7), as well as the latest developments in call transmission and signaling over Internet connections including VoIP, SIGTRAN, SCTP, SIP, and Diameter.
  • Directed successful transition from MS Word to Adobe FrameMaker 7.2 as document production platform
  • Managed implementation of ISO 9001 quality standards for technical documentation group
  • Trained and mentored newly hired technical writers in company documentation procedures, basics of mobile cellular telephony, prepaid telephony billing, and advanced telecomm protocols
  • Maintained intranet website of draft and release documentation
Independent Contract Technical Writer
2/1996 – 5-/2004

Clients included:

  GlaxoSmithKline, Philadelphia, PA Lucent Technologies, Middletown, NJ SEI Investments, Wayne, PA  
  Lyondell Chemical, Newtown Sq., PA Prescient Systems, Ft. Washington, PA Analytical Graphics, Malvern, PA  
    Hewlett-Packard, Philadelphia, PA    
  • Created and managed GlaxoSmithKline intranet web site content including project, procurement, and service information drawn from databases using Microsoft ASP
  • Designed and managed GlaxoSmithKline internal problem escalation process and associated communications
  • Wrote documentation and managed documentation projects for Lucent Security Management System (LSMS), including firewall hardware and TCP/IP network security management software suite. Worked hands-on” extensively with testers in lab.
  • Created and delivered presentation for SEI Investments staff members on creating and maintaining documentation with Microsoft Word advanced features
  • Developed Windows Help files for Prescient Systems main program and 24 sub-applications of supply chain management software product
  • Set up and maintained peer network for Hewlett-Packard project staff with associated shared file storage, hp@CIGNA intranet web page, and associated online project newsletter
Datapro/The McGraw-Hill Companies     Delran, NJ
Senior Analyst
 

Researched and wrote reports on major LAN hardware and software vendors' products and services, including Microsoft, Novell, Banyan, 3Com, SynOptics, Cisco, Cabletron, and others. Developed strong understanding of TCP/IP networking, Ethernet, Local Area Networking (LAN) and Wide Area Networking (WAN), as well as HTML markup.

  • Prepared and delivered multimedia presentations about the Internet, World Wide Web, and web site creation
    at major trade shows (Networld/Interop, Networks Expo, PC Expo, UNIX Expo)
  • Served as technical advisor to McGraw-Hill executives developing first corporate home page
  • Implemented first Datapro home page (online at www.datapro.com from Fall 1995 to Fall 1997) and Internet connection
  • Trained 70+ Datapro personnel on Internet applications
  • Conducted in person interviews with senior executives of many networking and Internet companies including Steve Case, CEO of America OnLine
Community Involvement
Electronic Poetry Center    SUNY Buffalo and the University of Pennsylvania
Senior Editor (Pro Bono)

Conduct research, write, and produce web pages about poets Paul Blackburn, Michael Rothenberg, George Oppen, Edmond Jabés, Kit Robinson, Lorenzo Thomas, Douglas Messerli, James Schuyler, and others

Houston Community Center, Philadelphia PA
Teacher - English as a Second Language and ESL and Computers


Teach English and computer usage (with English) to classes of recent immigrants from diverse language backgrounds.

Education, Training and Computer Specifics

Entrepreneurship Certificate Program – Wharton School, University of Pennsylvania
Coursework: Introduction to Management, Introduction to Marketing, Managerial Accounting, and Corporate Finance, Development and Implementation of New Business Ventures (Writing Business Plans)

Computer Science Credits – Montgomery County Community College and Drexel University
Coursework: Java Programming Language, Java and XML, SQL Database Systems, Active Server Pages (ASP)

Computer Science Post-Baccalaureate Certificate – Arcadia University
Coursework: C Programming Language, Assembly Language Programming, Operating Systems, Data Structures

BA Degree, English (Writing) with Minor in Film/TV – Pennsylvania State University

Additional Professional Development

University of the Arts Macromedia Flash, Digital Design Studio, Foundations of Design and Color Theory

Moore College of ArtAdobe Photoshop

Edward Tufte's "Presenting Data and Information"

Alliance FrancaiseFrench Language

Computer Specifics

          WordPress 4

          MindTouch

          Adobe FrameMaker 12

          Adobe InDesign CC

          Adobe Acrobat XI Professional

          Adobe Photoshop CC

          Adobe Dreamweaver CC

          Microsoft Office 365/2013

          Lucidchart

          Visio 2013 Professional

          Prezi

          Drupal 8

          MediaWiki 1.28  

          Jira / Confluence

          Apigee

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