John Krick

Senior Technical Writer and Manager Of Technical Publications
Specializing in Document Production for Software Development Projects, and Managing Technical Writers

Detail-oriented, results-driven, and conscientious management professional with over 12 years of experience. Exceptional command of the English language. In-depth understanding of networking and telecommunications protocols and advanced computer application software. Proven record of performance producing powerful documentation products that balance technical content and user friendliness.

Professional Experience
McKesson Health Solutions    King of Prussia, PA
Senior Technical Writer
2/2015 – Present

Produce, edit, and maintain documentation for McKesson Intelligence Hub WordPress platform and Apigee-based collection of APIs. Maintained and improved WordPress installation with selected "best in class" plugins and enhancements to theme-based CSS. Work closely with developers, business analysts, and product managers. Track documentation-related tasks with Jira ticketing, edited developer-produced Confluence wiki.

Temple University     Philadelphia, PA
Adjunct Professor – Engineering Department
1/2011 – Present

Teach Technical Communications. Developed lectures and course work for advanced use of Microsoft Word, grammar and style in technical publications, use of graphics in print and web documents, basic HTML markup and CSS style sheets, effective use of Wikipedia in research, and other topics.

Aria Systems    Broomall, PA
Senior Technical Writer
9/2013 – 1/2015

Produce, edit and maintain documentation for Aria Commerce Hub recurring revenue platform, including traditional print user guides delivered in PDF format, and online help and knowledge base developed on MindTouch cloud based platform. Work closely with developers, business analysts, and product managers to produce API documentation and monthly release notes in an Agile development environment.

Siemens Healthcare Diagnostics Newark, DE
Senior Technical Writer
3/2012 – 9/2013

Produce, edit and maintain documentation for laboratory automation systems and associated software, including Aptio, Advia, Dimension, and Immulite systems, and syngo Laboratory Information Management (sLIM) inventory and ordering database.

Lockheed-Martin    Mt. Laurel, NJ
Senior Technical Writer
6/2011 – 3/2012

Produce, edit and maintain documentation for U.S. Navy Littoral Combat Ship (LCS), AEGIS shipboard defense systems, and U.S. Coast Guard National Security Cutter (NSC) shipboard network systems.

Comverse, Inc.    Mt. Laurel, NJ
Manager of Technical Publications
5/2004 – 4/2009
Manage three technical writers in New Jersey and Massachusetts and three offshore contractors in Bangalore, India. Composed and edited user documentation for Comverse Real Time Billing Solution, a prepaid and postpaid rating and charging platform for global cellular phone providers. Very familiar with traditional telecomm signaling technologies such as Signaling System 7 (SS7), as well as the latest developments in call transmission and signaling over Internet connections including VoIP, SIGTRAN, SCTP, SIP, and Diameter.
Independent Contract Technical Writer
2/1996 – 5-/2004

Clients included:

  GlaxoSmithKline, Philadelphia, PA Lucent Technologies, Middletown, NJ SEI Investments, Wayne, PA  
  Lyondell Chemical, Newtown Sq., PA Prescient Systems, Ft. Washington, PA Analytical Graphics, Malvern, PA  
    Hewlett-Packard, Philadelphia, PA    
Datapro/The McGraw-Hill Companies     Delran, NJ
Senior Analyst

Researched and wrote reports on major LAN hardware and software vendors' products and services, including Microsoft, Novell, Banyan, 3Com, SynOptics, Cisco, Cabletron, and others. Developed strong understanding of TCP/IP networking, Ethernet, Local Area Networking (LAN) and Wide Area Networking (WAN), as well as HTML markup.

Community Involvement
Electronic Poetry Center    SUNY Buffalo and the University of Pennsylvania
Senior Editor (Pro Bono)

Conduct research, write, and produce web pages about poets Paul Blackburn, Michael Rothenberg, George Oppen, Edmond Jabés, Kit Robinson, Lorenzo Thomas, Douglas Messerli, James Schuyler, and others

Houston Community Center, Philadelphia PA
Teacher - English as a Second Language and ESL and Computers

Teach English and computer usage (with English) to classes of recent immigrants from diverse language backgrounds.

Education, Training and Computer Specifics

Entrepreneurship Certificate Program – Wharton School, University of Pennsylvania
Coursework: Introduction to Management, Introduction to Marketing, Managerial Accounting, and Corporate Finance, Development and Implementation of New Business Ventures (Writing Business Plans)

Computer Science Credits – Montgomery County Community College and Drexel University
Coursework: Java Programming Language, Java and XML, SQL Database Systems, Active Server Pages (ASP)

Computer Science Post-Baccalaureate Certificate – Arcadia University
Coursework: C Programming Language, Assembly Language Programming, Operating Systems, Data Structures

BA Degree, English (Writing) with Minor in Film/TV – Pennsylvania State University

Additional Professional Development

University of the Arts Macromedia Flash, Digital Design Studio, Foundations of Design and Color Theory

Moore College of ArtAdobe Photoshop

Edward Tufte's "Presenting Data and Information"

Alliance FrancaiseFrench Language

Computer Specifics

·          WordPress 4.2

·          MindTouch

·          Adobe FrameMaker 12

·          Adobe InDesign CC

·          Adobe Acrobat XI Professional

·          Adobe Photoshop CC

·          Adobe Dreamweaver CC

·          Microsoft Office 365/2013

·          Lucidchart

·          Visio 2013 Professional

·          Prezi

·          Drupal 8

·          Jira / Confluence

·          Apigee

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